Return Authorization Request
Please read below and then write us a message to email@example.com or to our website contact form to request a Return Authorization. We will process your request and respond within 1-3 business days. After mailing back, please allow standard shipping times and up to an additional 5 business days for the return to be processed by KNOBLOCH STRINGS staff.
Types of Returns
PRODUCT EXCHANGES AND LIKE NEW RETURNS: KNOBLOCH STRINGS will accept returns in LIKE NEW condition, which are returned within 30 days. Packaging must also be in like new condition. Please pack items securely to avoid damage during return shipping. Money refund or in store credit will be given for returned items. Customers are responsible for the cost of shipping returned items back to KNOBLOCH STRINGS
DEFECTIVE OR WRONG ITEMS: We at KNOBLOCH STRINGS do our best to only offer quality items and pack them as safe as possible. Full refund or credit will be given for any defective or wrong item purchased from KNOBLOCH STRINGS and returned within 30 days. KNOBLOCH STRINGS will pay return shipping for defective or wrong products. By default, issuing in store credit is the preferred method, but a refund is also an option.
INTERNATIONAL SHIPMENTS: Packages shown to be refused by recipient or abandoned at customs or postal offices do not qualify for a refund unless returned to our facility.
30 DAY FRESHNESS: We work very hard at keeping your strings as fresh as possible. We store all strings in a climate-controlled environment and we regularly rotate our stock. For this reason, only unopened strings can be returned and only within 30 days so that all of our customers receive the freshest possible strings.
STRINGS DO BREAK. KNOBLOCH STRINGS will accept returns for strings which immediately have unreasonable problems under normal usage and are therefore clearly defective. However, it is an inevitable occurrence that over time strings under tension will occasionally break, possibly develop poor intonation, or otherwise become unplayable. KNOBLOCH STRINGS is not responsible for the varied durability of different products within that context. Additionally, instrument intonation will vary with different tension and diameter strings in combination with the many variables from instrument to instrument. We unfortunately cannot accept returns of strings which demonstrate intonation issues due to a mismatch with a given instrument. Also, when breakage occurs with any frequency it is important to have your instrument checked by a qualified luthier for any imperfections that may cause strings to break.